Terms & Conditions
Terms & Conditions
Effective Date: July 14, 2026
Welcome to Heritage Treasures Herb
These Terms & Conditions (“Terms”) govern your use of the Heritage Treasures Herb website, products, and services. By accessing our website, placing an order, or scheduling a consultation, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
- About Heritage Treasures Herb
Heritage Treasures Herb provides traditional Chinese herbal wellness products, educational information, and wellness consultations intended to support overall health and well-being.
Our products are not intended to replace professional medical care.
- Eligibility
By using this website, you confirm that you:
- Are at least 18 years of age or have permission from a parent or legal guardian.
- Will provide accurate and complete information when placing an order.
- Will use this website only for lawful purposes.
- Products
We strive to provide accurate descriptions, images, and pricing for all products.
Because many of our herbal products are handcrafted or prepared in small batches:
- Product appearance may vary slightly.
- Packaging may change without notice.
- Ingredients may change as formulas are refined or updated.
- Availability is subject to inventory.
We reserve the right to discontinue or modify products at any time without prior notice.
- Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Verify billing or shipping information.
- Cancel orders suspected of fraud or misuse.
If your payment has already been processed for a canceled order, a refund will be issued.
- Pricing
All prices are listed in U.S. Dollars (USD).
Prices may change without notice.
Applicable taxes and shipping charges will be calculated during checkout.
- Payment
We accept approved payment methods available during checkout.
Payment must be received before an order is processed.
Your payment information is securely processed through third-party payment providers. Heritage Treasures Herb does not store your complete payment card information.
- Shipping
Orders are generally processed within 5-7 business days unless otherwise noted.
Delivery times are estimates and may vary depending on the shipping carrier.
Once an order has been shipped, Heritage Treasures Herb is not responsible for delays caused by:
- Weather
- Carrier delays
- Customs processing
- Incorrect shipping addresses
- Lost or stolen packages after confirmed delivery
Customers are responsible for providing accurate shipping information.
- Returns & Refunds
Due to the nature of herbal wellness products, we do not accept returns of opened or used products for health and safety reasons.
If you receive:
- A damaged product
- The wrong item
- A missing item
Please contact us within 7 days of delivery.
If approved, we may provide:
- A replacement product
- Store credit
- A refund, at our discretion
Refunds are issued only to the original payment method.
- Wellness Consultations
Consultations provided by Heritage Treasures Herb are intended to support general wellness and traditional herbal practices.
Our consultations:
- Are educational in nature.
- Do not establish a doctor-patient relationship.
- Are not a substitute for diagnosis or treatment by a licensed healthcare provider.
Customers should consult their physician before beginning any herbal program, especially if pregnant, nursing, taking prescription medications, or managing a medical condition.
- Medical Disclaimer
The statements made regarding our products have not necessarily been evaluated by the U.S. Food and Drug Administration (FDA).
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
Always consult your healthcare provider before using herbal supplements.
- Product Use
Customers are responsible for following all directions provided with each product.
Do not exceed recommended usage unless instructed by a qualified healthcare professional.
Discontinue use and consult a healthcare provider if you experience an adverse reaction.
- Intellectual Property
All content on this website—including text, logos, product names, graphics, photographs, designs, educational materials, and other content—is the property of Heritage Treasures Herb or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or use our content without prior written permission.
- Limitation of Liability
To the fullest extent permitted by law, Heritage Treasures Herb shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of our website
- Purchase or use of our products
- Reliance on information provided through our website or consultations
Our maximum liability shall not exceed the amount paid for the product or service giving rise to the claim.
- User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website security or functionality.
- Submit false or misleading information.
- Copy or misuse website content without permission.
- Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
- Changes to These Terms
We may update these Terms & Conditions at any time.
Changes become effective immediately upon posting to this page.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Heritage Treasures Herb
Email: heritagetreasuresherb@gmail.com
Phone: (602) 524-1148
Phoenix, Arizona, USA